# Privacy Policy
**Effective date: September 22, 2026**
Hoot Pickleball ("Hoot," "we," "us," or "our") operates the website
https://www.hootpickleball.com (the "Site") and sells pickleball bags and related
products to customers in the United States. This Privacy Policy explains what
information we collect, how we use it, and the choices you have.
By using the Site or purchasing from us, you agree to the practices described here.
## 1. Information we collect
**Information you give us directly:**
- **Contact and account details** — your name, email address, phone number, and
shipping and billing addresses.
- **Order information** — the products you buy and details needed to fulfill and
deliver your order.
- **Payment information** — your payment card details are entered at checkout and
processed by our payment provider. We do not store full card numbers on our systems.
- **Newsletter and marketing sign-ups** — the email address you provide when you
subscribe to our newsletter or marketing list.
- **Communications** — information you include when you contact us through our contact
form, by email, or on social media.
**Information collected automatically when you use the Site:**
- Device and browser information, IP address, pages viewed, and general usage data,
collected through our website platform (Squarespace) and standard analytics and
cookie technologies. See "Cookies and tracking" below.
## 2. How we use your information
We use the information we collect to:
- Process, fulfill, and deliver your orders and provide customer support;
- Send you order confirmations, shipping updates, and other transactional messages;
- Send marketing emails and newsletters when you have signed up to receive them;
- Operate, maintain, analyze, and improve the Site and our products;
- Advertise and promote our products, including through social media and advertising
platforms such as TikTok (see Section 4);
- Detect and prevent fraud and protect the security of the Site; and
- Comply with our legal obligations.
## 3. Service providers we share information with
We share information only with providers that help us run our business, and only as
needed for them to perform their services. These include:
- **Squarespace** — our website and e-commerce hosting platform;
- **Payment processors** — to securely process your payments;
- **Shipping and fulfillment carriers** — to deliver your orders within the U.S.;
- **Email and marketing tools** — to send newsletters and marketing messages; and
- **Advertising and social commerce platforms**, including TikTok (see Section 4).
We do **not** sell your personal information for money.
## 4. Social media, TikTok, and advertising
We market our products on social platforms, including TikTok. In connection with this
we may:
- Share limited information (such as a hashed email address or activity on our Site
through advertising pixels/tags) with advertising platforms to measure and target our
ads;
- Sell products through TikTok Shop and similar storefronts, in which case your order
and contact information is handled under that platform's own terms and privacy policy;
and
- Work with content creators who promote our products.
These platforms process your information under their own privacy policies, which we
encourage you to review.
## 5. Cookies and tracking
The Site uses cookies and similar technologies to keep the Site working, remember your
preferences, analyze traffic, and support advertising. You can control cookies through
your browser settings; disabling some cookies may affect how the Site works. Where
required by law, we request your consent for non-essential cookies.
## 6. Your choices and rights
- **Marketing emails** — you can unsubscribe at any time using the link in any
marketing email, or by contacting us.
- **Access, correction, and deletion** — you may ask us to access, correct, or delete
the personal information we hold about you.
- **California residents** — under the California Consumer Privacy Act (CCPA/CPRA) you
have the right to know what personal information we collect, to request its deletion,
to correct it, and to opt out of any "sharing" of personal information for targeted
advertising. We do not sell your personal information for money. To exercise these
rights, contact us using the details below. We will not discriminate against you for
exercising your rights.
To make any request, email us at **[support@hootpickleball.com]**.
## 7. Data retention
We keep your information for as long as needed to provide our products and services,
comply with our legal obligations, resolve disputes, and enforce our agreements.
## 8. Children's privacy
The Site is intended for adults and is not directed to children under 13. We do not
knowingly collect personal information from children under 13. If you believe a child
has provided us information, please contact us and we will delete it.
## 9. Data security and location
We use reasonable administrative and technical measures to protect your information. No
method of transmission or storage is completely secure, so we cannot guarantee absolute
security. We are based in the United States and process and store information in the
United States.
## 10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the
"Effective date" above. Your continued use of the Site after changes take effect means
you accept the updated policy.
## 11. Contact us
Hoot Pickleball
Email: **[support@hootpickleball.com]**
Website: https://www.hootpickleball.com